Last updated: August 20, 2025
These Terms govern your use of pointpilots.com and services offered by PointPilots (“the Company,” “we,” “us,” “our”). By booking or using the site, you agree to these Terms.
Services we provide:
Points Strategy Consultation – educational guidance to optimize earning and redemption based on your situation (not financial, tax, legal, or credit-repair advice).
Concierge Booking – research and assistance redeeming your loyalty points for flights/hotels within agreed parameters. We do not sell air travel or operate as a common carrier.
Your Responsibilities
Provide accurate information (names as on passports, dates, preferences, balances). Review options promptly; award availability is limited and can change.
Fees & Payments
Fees are listed at checkout and due before work begins. Concierge pricing may vary by complexity (e.g., multi-city, close-in bookings). Taxes/fees charged by airlines/hotels are your responsibility.
Revisions (Concierge)
Includes one round of reasonable changes within the original trip window. New dates/cities/cabins or materially different requests may require a new fee.
Accounts & Access
If you share loyalty logins, you authorize limited use to search/book. The Company recommends temporary credentials/one-time codes. Do not share banking passwords.
No Guarantees
Award inventory, partner rules, transfer ratios, and surcharges change without notice. The Company cannot guarantee specific flights, cabins, dates, or savings.
Disclaimers; Limitation of Liability
Services are provided “as is.” To the maximum extent permitted by law, the Company’s total liability is limited to the fees you paid for the specific service; no indirect, incidental, special, or consequential damages.
Intellectual Property
Site content is owned by the Company or licensors. Trademarks of banks, airlines, and hotels belong to their respective owners; no affiliation is implied.
Governing Law; Disputes
These Terms are governed by the laws of Texas.
Changes
We may update these Terms; the current version will be posted with the “Last updated” date.
Refund & Cancellation Policy
Strategy Consultation
Fully refundable if canceled ≥ 24 hours before the appointment.
Non-refundable once the session occurs.
Concierge Booking
No results, no fee: If we cannot present at least one viable itinerary matching agreed criteria, the concierge fee is refundable.
Once a matching itinerary is presented, the service fee is earned. Any change/cancellation fees from airlines/hotels are your responsibility.
Includes one round of reasonable changes within the original trip window; material changes may require a new fee.
General
Content on this site is for educational purposes and general guidance. It is not financial, tax, legal, or credit-repair advice. Consult your own advisors.
No Affiliation
PointPilots is not affiliated with, endorsed by, or sponsored by any bank, airline, or hotel program. All trademarks belong to their owners.
Availability & Valuations
Award availability, transfer ratios, program rules, and surcharges change without notice. Any “point values” are estimates and not guarantees of outcomes.
Travel Disruptions
The Company is not responsible for delays, cancellations, schedule changes, or actions by airlines/hotels.
Testimonials & Examples (FTC Disclosure)
Results vary based on balances, flexibility, program changes, and timing. Examples and testimonials represent specific client outcomes and are not guaranteed for every traveler.